Privacy Policy

When you use Mindincare's website or book an appointment, we may collect the following information:

• Personal identification information (name, email address, phone number)

• Health and medical information that you voluntarily share with us or your doctor

• Appointment and session details

• Website usage data (pages visited, time spent, device type) via anonymous analytics

• Payment information — processed securely by third-party payment providers; we do not store card details

Mindincare uses your information solely for the following purposes:

• To facilitate appointment booking and ongoing care

• To communicate with you about your appointments, treatment, and health information

• To improve our services and website experience

• To send you mental health resources and newsletters, if you have subscribed

• To comply with legal and regulatory obligations under Pakistani law

We will never sell your data to third parties.

All clinical information shared with your doctor is subject to strict medical confidentiality. Mindincare complies with the ethical guidelines of the Pakistan Medical Commission (PMC) regarding patient confidentiality.

Your clinical information will not be shared with any third party without your explicit written consent, except in the following limited circumstances:

• Where there is an immediate risk to your life or the life of another person

• Where we are legally required to disclose information by a court of law

• With other treating clinicians directly involved in your care, with your consent

Your personal and medical data is stored on secure, encrypted servers. We use industry-standard security measures including:

• SSL/TLS encryption for all data transmitted via our website

• Access controls ensuring only authorised staff can access patient records

• Regular security audits and updates

While we take every reasonable precaution, no digital system can guarantee absolute security. Please contact us immediately if you suspect any breach of your data.

Our website uses cookies to improve your browsing experience. These include:

• Essential cookies — required for basic website functionality

• Analytics cookies — anonymous data about how visitors use our site (e.g., Google Analytics)

You may disable cookies in your browser settings. Note that disabling essential cookies may affect website functionality.

We do not use advertising or tracking cookies.

We use a limited number of trusted third-party services to operate Mindincare:

• Email communication providers (for appointment confirmations and newsletters)

• Video consultation platforms for telehealth sessions

• Payment processors for billing

Each of these providers has their own privacy policies and is selected on the basis of data security standards.

You have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal data we hold about you

• Right to correction — you may ask us to correct inaccurate data

• Right to deletion — you may request that we delete your personal data, subject to our legal obligations

• Right to withdraw consent — for newsletters or non-essential communications, you may unsubscribe at any time

To exercise any of these rights, contact us at privacy@mindincare.pk

Mindincare provides services to individuals aged 13 and above. For patients aged 13–17, a parent or guardian must provide consent for treatment and agrees to this Privacy Policy on behalf of the minor.

We do not knowingly collect personal data from children under 13.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our services after any changes constitutes your acceptance of the revised policy.

We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

Email: privacy@mindincare.pk

Phone: 0313 0028440

Address: Plot 45, Gulberg III, Lahore, Punjab 54000, Pakistan